Shipping & Delivery

Dispatch & timescales

Once payment has cleared, your piece is prepared for dispatch — typically within 5–10 working days. Larger works, bespoke framing or crating can take a little longer; you will always be told the timeline before anything ships.

Insured delivery, arranged by a vetted partner

Packing and fully insured shipping are handled by a specialist from the Arteify vetted logistics network — professional art handlers, not a standard courier. You can see how the network operates on our logistics page.

You contract with, and are invoiced by, the logistics partner directly. Arteify assesses every partner for professional standards, experience and insurance.

Delivery costs

Shipping is quoted separately by your chosen partner, based on the size, value, destination and service level of your piece. It is not included in the item price or the buyer’s premium.

International delivery

We ship worldwide through our partner network. For deliveries outside the UK, any import duties, taxes or customs charges are the buyer’s responsibility and are billed by the carrier or the relevant authority, separately from the shipping quote.

On arrival

Please inspect your piece on delivery. If it arrives damaged, keep all packaging and email info@arteify.com with photographs as soon as possible — transit damage is covered under Buyer Protection, and your options are set out in our Returns policy.