Buying on Arteify
How do I register to bid?
Registration is free. Create an account at arteify.com, verify your email address, and you can browse all listings immediately. To bid in live auctions, you will be asked to complete a short identity verification step before your first bid.
What is a buyer’s premium?
A buyer’s premium is a percentage charge added to the hammer price (the winning bid amount). On Arteify, the buyer’s premium is a flat 10% of the hammer price. This is clearly shown on every lot page before you place a bid — there are no hidden fees.
Are the artworks and antiques genuine?
Every seller on Arteify is verified before their first listing goes live. For artworks, we require provenance documentation and, where applicable, certificates of authenticity. For antiques, condition reports and ownership history are reviewed. We decline listings where authenticity cannot be reasonably established.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, and PayPal. All payments are processed through Stripe, a PCI-DSS compliant payment provider. Your card details are never stored by Arteify.
Can I return a purchase?
Yes. If an item is materially not as described, you have 14 days from delivery to contact us and initiate a return. We will arrange collection and issue a full refund once the item has been received and inspected. Please email support@arteify.com with your order number and photographs of the item received.
How is delivery arranged?
Once payment is confirmed, the seller or their designated logistics partner arranges collection and delivery. All items are fully insured in transit. For high-value works, white-glove delivery (including in-home placement) is available. Delivery timescales vary by item and location — typically 5–10 business days within the UK.
Selling on Arteify
How do I list an item for sale?
Apply for seller verification via our Sell With Us page. Once approved, you’ll have access to a dedicated seller dashboard where you can submit listing details, upload images, add provenance documentation, and choose between auction or fixed-price formats.
What are the seller fees?
Arteify charges a seller’s commission of 12% on auction hammer prices and 15% on fixed-price gallery sales. There is no upfront listing fee. All fees are confirmed in your consignment agreement before any listing goes live.
How and when do I get paid?
Funds are released to sellers within 5 business days of confirmed delivery to the buyer. Payment is made by bank transfer. Arteify uses Stripe escrow to hold funds securely until the transaction is complete.
Do I need to ship the item myself?
No. Arteify coordinates logistics through a network of specialist art and antiques handlers. Collection can be arranged from your home, studio, or storage. We handle customs documentation for international shipments.
Auctions
What is the difference between a live auction and a timed auction?
A live auction runs in real-time, with bidding open for a set period and a visible countdown. A timed auction (also called an online sale) closes at a fixed date and time. Both types are hosted directly on the Arteify platform — no telephone bidding or room attendance required.
What happens if I win a lot?
You will receive an automated invoice by email within one hour of the auction closing. Payment is due within 48 hours. Once payment is confirmed, delivery will be arranged within the timescale specified on the lot page.
Can I set a maximum bid?
Yes. You can enter a maximum bid and our system will automatically bid on your behalf up to that amount, incrementally, as other bidders place bids. You will be notified by email if you are outbid.
Account & General
Is my personal data safe?
Arteify collects and processes personal data in accordance with UK GDPR. We do not sell your data to third parties. Full details are in our Privacy Policy.
How do I contact Arteify?
Email us at support@arteify.com. We aim to respond within one business day. For urgent transaction matters, include your order or lot reference in the subject line.